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CUSTOMER SUPPORT
We have a dedicated space for our customers to solve their queries. Line up of help information to your banking experience smooth and safe
Head Office
BANK OF INDIA STAR HOUSE C - 5, “G” Block,
Bandra Kurla Complex, Bandra (East), Mumbai
400 051. Ph: 022-66684444
Email : cgro.boi@bankofindia.co.in
For All Your Enquiries Call At
It is always a good practice to lodge a complaint with the card issuing bank at the earliest. The longer the time taken to notify to us, the higher will be the risk of loss.
Any transaction in the account that was not authorized directly by the card / account holder is considered to be a fraudulent transaction. An unauthorized or fraudulent transaction is a transaction in the account which is basically not done by you/or without the purview of your knowledge.
For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:
How to block your debit card using NetBanking
- Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
- Click on “Requests” tab
- Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow
Block through NetBanking
Contact Customer Support
For unauthorized transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI
Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:
- Debit card or ATM card number
- Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
- Date of transaction
- Transaction amount
Contact Customer Care Call Centre Helpline
You can also contact your nearest branch for further assistance
For hot listing of cards, you may take help of the following ways:
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:
For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:
You can also contact your nearest branch for further assistance
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:
Customer ID
Account number
Transaction date
Transaction amount
Type of transaction e.g. NEFT/RTGS
For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:
How to block your debit card using NetBanking
- Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
- Click on “Requests” tab
- Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow
Block through NetBanking
Contact Customer Support
For unauthorized transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI
Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:
- Debit card or ATM card number
- Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
- Date of transaction
- Transaction amount
Contact Customer Care Call Centre Helpline
You can also contact your nearest branch for further assistance
Hot Listing Of Debit Card
(BOI Debit Card Customer Care)
1800 425 1112 (TollFree)
(022) - 40429123 (Chargeable number)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
BOI Mobile Banking
For hot listing of cards, you may take help of the following ways:
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:
Hot Listing Of Credit Card
(BOI Credit Card Customer Care)
1800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
Other Channels for Hotlisting & Manage (BOI Credit Card)
(BOI Credit Card)
For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:
You can also contact your nearest branch for further assistance
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:
Customer ID
Account number
Transaction date
Transaction amount
Type of transaction e.g. NEFT/RTGS
We always rely on serving customers to the best to make our customers life delightful. We have series of FAQs which can guide you and clarify your queries instantly
BOI Mobile is a Bank of India Mobile Banking Application for Retail Banking Customers. It allows you to bank anytime, anywhere through your mobile phone. You can access your banking information and make transactions in your Operative Accounts at absolutely free.
Enquiry (ATM Cards / Debit Cards)
Land Line : 1800 103 1906(TollFree)
Email : BOI.Callcentre@bankofindia.co.in
Hot Listing of Debit Card (BOI Debit Card Customer Care)
Toll Free:1800 425 1112
Land Line :(022) 40429123/ (022) 40429127/(022) – 40919191 (chargeable number)
Bank of India issues Debit Cards on 3 platforms. They are MasterCard, VISA and RuPay. They can be used at any ATM that displays MasterCard / VISA / RuPay / BANCS logo and at all Merchant Establishments (MEs) equipped with the Point of Sale (POS) terminals displaying MasterCard / VISA / RuPay logo.
Credit card Enquiries Toll Free : 1800 220 088, Land Line : (022) 40426005/40426006
Hot Listing BOI credit Card Toll Free :1800 220 088, Land Line : (022)40426005 / 40426006
RTGS/NEFT/IMPS
RTGS Rtgs.boi@bankofindia.co.in (022) 67447092 / 93
NEFT Boi.neft@bankofindia.co.in (022) 61312984/61312992/61312997
IMPS Boi.imps@bankofindia.co.in (022) 61312994/61312995
UPI (022) 67447025
BOI Mobile is a Bank of India Mobile Banking Application for Retail Banking Customers. It allows you to bank anytime, anywhere through your mobile phone. You can access your banking information and make transactions in your Operative Accounts at absolutely free.
Enquiry (ATM Cards / Debit Cards)
Land Line : 1800 103 1906(TollFree)
Email : BOI.Callcentre@bankofindia.co.in
Hot Listing of Debit Card (BOI Debit Card Customer Care)
Toll Free:1800 425 1112
Land Line :(022) 40429123/ (022) 40429127/(022) – 40919191 (chargeable number)
Bank of India issues Debit Cards on 3 platforms. They are MasterCard, VISA and RuPay. They can be used at any ATM that displays MasterCard / VISA / RuPay / BANCS logo and at all Merchant Establishments (MEs) equipped with the Point of Sale (POS) terminals displaying MasterCard / VISA / RuPay logo.
Credit card Enquiries Toll Free : 1800 220 088, Land Line : (022) 40426005/40426006
Hot Listing BOI credit Card Toll Free :1800 220 088, Land Line : (022)40426005 / 40426006
RTGS/NEFT/IMPS
RTGS Rtgs.boi@bankofindia.co.in (022) 67447092 / 93
NEFT Boi.neft@bankofindia.co.in (022) 61312984/61312992/61312997
IMPS Boi.imps@bankofindia.co.in (022) 61312994/61312995
UPI (022) 67447025
(DICGC Website)
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