General Meetings

For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:

How to block your debit card using NetBanking

1. Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
2. Click on “Requests” tab
3. Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow

Block through NetBanking

Contact Customer Support

For unauthorised transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI

Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:

1. Debit card or ATM card number
2. Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
3. Date of transaction
4. Transaction amount

Contact Customer Care Call Centre Helpline

You can also contact your nearest branch for further assistance

For hot listing of cards, you may take help of the following ways:

1. Hotlist through BOI Credit Control Android/iOS Mobile App
2. Contact Customer Care Call Centre Helpline
3. Email us at headoffice.cpdcreditcard@bankofindia.co.in
4. Hotlist and Manage Credit Card through BOI Mobile App and Credit Card Customer Web Module

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:

1. Credit card number
2. Type of transaction e.g. online, at a store, local grocer, etc.
3. Date of transaction
4. Transaction amount

For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:

1. Prepaid card number
2. Type of transaction e.g. online/ purchase/ ATM
3. Date of transaction
4. Transaction amount

You can also contact your nearest branch for further assistance

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:

• Customer ID
• Account number
• Transaction date
• Transaction amount
• Type of transaction e.g. NEFT/RTGS