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- Applicable Stamp Duty for execution of Locker Agreement
- Safe Deposit Lockers and Safe Custody Articles
- Policy on Bank Deposits 2024-25
- Card Management Policy
- Grievances Redressal Policy
- Customer Acceptance, Customer Care, Customer Severance & Customer Rights Policy
- Escalation Matrix for Grievance Redressal
- Supplementary Locker agreement
- Collection of Cheques Instruments and Dishnour of Cheques & Debit Mandates
- Doorstep Banking
- Inoperative Dormant & Unclaimed Deposit
- Operational Procedure for Settlement of Claims in Deceased _Missing Depositors Accounts
- Fair Practices Code on Lenders Liability
- Customer Protection Policy (Unauthorized Electronic Banking Transaction)
- INTEGRATED OMBUDSMAN SCHEME, 2021
- Bank’s Compensation Policy
- Safe Deposit Locker Agreement
- BCSBI Code of Conduct
- Model Code on Collection of Dues and Repossession of Security
- BCSBI Newsletter, latest issue of “Customer Matters” for the quarter July September 2017
- Rights Of Banks Customers( pictorial presentation)
- Rehabilitation Policy for SME
- Master Circular on Customer Service
- Quality Policy
- Business Continuity Preparedness
- Transfer & Rotation Policy for Officers
- Whistle Blower Policy
- Code of Conduct and Ethics- Conflict of Interest Recognition and Management Policy
- Bank of India Diversity, Equity and Inclusion (DEI) policy
- Bank of India Prevention of Sexual Harassment of women at Workplace policy
- Equal Opportunity Policy
- Collection of Cheques Instruments and Dishonour of Cheques & Debit Mandates
- Relief Policy
- MSMEPolicy
- Related transactions policy
- Outsourcing Policy
