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Doorstep banking is an initiative taken by PSB Alliance Pvt. Ltd., (an umbrella setup of all Public Sectors Banks) through which customers (without any age/ physical disability criteria) can avail major financial and non-financial banking transaction services at their Door Step. All PSBs under roadmap for Banking Reforms - EASE “Banking for Customer Convenience” of Department of Financial Services, Government of India, jointly offer Doorstep Banking through universal touch points in 100 centers across PAN India by engaging Service Providers
Bank of India is one among the large Public Sector Banks offering / extending Doorstep Banking services to all our customers in selected 534 Major centers across the country covering 1763 Branches. PSB Alliance Pvt Ltd will be extending Doorstep Banking services in more than 1000 centre.
SERVICES UNDER PSB ALLIANCE DOORSTEP BANKING SERVICE
Account holders can book the desired service out of below mentioned services
Financial Transactions
- Aadhar Enabled Payment System- Withdrawal through Aadhar Card Withdrawal by using Debit Card of customer
- Delivery of Cash (Withdrawal)
Non-Financial Transactions
- Pick up of Instruments (Cheques/Drafts/Pay Orders etc.).
- Pick up of new Cheque book requisition slip.
- Pick up of Form 15G/ 15H
- Pick up of Standing Instructions
- Pick up of Government challans
- Pick up of Nomination Requests
- Pick up of Fund Transfer Requests
- Submission of Life Certificate through Jeevan Pramaan
- Delivery of DD
- Delivery of TDRs
- Delivery of Gift Cards/Pre paid cards
- Delivery of TDS/Form 16
- Delivery of Account Statement
- Customer can get herself/ himself registered through either of 3 channels i.e. Mobile App/ Web Portal/ Call Center.
- Once the agent arrives at Door Step of the Customer, he will proceed for document handover to DSB Agent only after the Service Code matches with the one available with the agent. Customer will have "Pay in Slip" duly filled/ completed and signed in all respect (containing details of instrument/s to be submitted).
- Post this he/ she will hand over the instrument to agents, which agent shall put in designated Envelope and seal before customer. Agent is expected to cross tally instrument detail with the information available in their App and accept only if it tallies.
- Multiple instruments can be picked by an agent for single pick up request. However, different instrument types cannot be clubbed for a single request ID.
- Bank has engaged Integra Micro Systems Pvt. Ltd. and BLS International Services Limited as Service Providers to provide “Door Step Banking through Universal Touch Points” facility to customer(s) of Bank in 1000 specified centres within the norms stipulated by Bank / Reserve Bank of India.
- Door Step Banking Agents engaged by Integra Micro Systems Pvt. Ltd. and BLS International Services Limited. Ltd shall cover Centres across India.
- As per expansion of Doorstep Banking services in more than 650 centres, 1763 branches of our bank are covered till now. PSB Alliance Pvt Ltd, will be expanding the Doorstep Banking Services in more than 1000 centres covering more branches step by step.
- The customer services will be provided through 1.Mobile App, 2.Web based & 3.Call centre.
