आम बैठकें
बीओआई 2015 विनियम 46 असाधारण सामान्य बैठक (ईजीएम) के तहत लिस्टिंग दायित्वों और प्रकटीकरण आवश्यकताओं पर शेयरधारकों के लिए असाधारण आम बैठकें आयोजित करता है
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It is always a good practice to lodge a complaint with the card issuing bank or ATM owner bank at the earliest. The longer the time taken to notify the us, the higher will be the risk of loss.

RAISE YOUR CONCERNS
Do not call Registry
(We protect your privacy and keep you off the calling list)
Raise Grievance
(Fill out the form to register your complaints/concerns)
Initiate Refund
(For any failed transactions on ATM, POS/ECOM & Online)
HOT LISTING OF CARDS & UNAUTHORISED TRANSACTION

Any transaction in the account that was not authorized directly by the card / account holder is considered to be a fraudulent transaction. An unauthorized or fraudulent transaction is a transaction in the account which is basically not done by you/or without the purview of your knowledge.

Debit Card

For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:

How to block your debit card using NetBanking

  1. Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
  2. Click on “Requests” tab
  3. Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow

Block through NetBanking

Contact Customer Support

For unauthorised transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI

Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:

  1. Debit card or ATM card number
  2. Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  3. Date of transaction
  4. Transaction amount

Contact Customer Care Call Centre Helpline

You can also contact your nearest branch for further assistance

Enquiry

(Atm Cards / Debit Cards)

1800 220 229/91-22-40919191

1800 103 1906 (TollFree)

BOI.Callcentre@bankofindia.co.in (E-mail)

Hot Listing of Debit Card

(BOI Debit Card Customer Care)

1800 425 1112 (TollFree)

(022) - 40429123 (Chargeable number)

(022) - 40429127 (Chargeable number)

(022) - 40919191 (Chargeable number)

BOI Mobile Banking

(BOI Mobile Applications)

Download BOI Mobile Banking

Credit Card

For hot listing of cards, you may take help of the following ways:

  1. Hotlist through BOI Credit Control Android/iOS Mobile App
  2. Contact Customer Care Call Centre Helpline
  3. Email us at headoffice.cpdcreditcard@bankofindia.co.in
  4. Hotlist and Manage Credit Card through BOI Mobile App and Credit Card Customer Web Module

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:

  1. Credit card number
  2. Type of transaction e.g. online, at a store, local grocer, etc.
  3. Date of transaction
  4. Transaction amount

Enquiry

(Credit Cards)

1800 220 229/91-22-40919191

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

Hot Listing of Credit Card

(BOI Credit Card Customer Care)

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

(022) - 40429127 (Chargeable number)

(022) - 40919191 (Chargeable number)

Merchant Enrolment

(BOI Credit Card)

(022) - 61312937 (Landline)

Other Channels for Hotlisting & Manage

(BOI Credit Card)

Credit Card customer web Module

https://cclogin.bankofindia.co.in/

BOI Mobile Banking

(BOI Mobile Applications)

Download BOI Mobile Banking

Prepaid Card

For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:

  1. Prepaid card number
  2. Type of transaction e.g. online/ purchase/ ATM
  3. Date of transaction
  4. Transaction amount

You can also contact your nearest branch for further assistance

Enquiry

(Prepaid Cards)

1800 220 229/91-22-40919191

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

Net Banking

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS

For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:

How to block your debit card using NetBanking

  1. Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
  2. Click on “Requests” tab
  3. Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow

Block through NetBanking

Contact Customer Support

For unauthorised transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI

Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:

  1. Debit card or ATM card number
  2. Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  3. Date of transaction
  4. Transaction amount

Contact Customer Care Call Centre Helpline

You can also contact your nearest branch for further assistance

Enquiry

(Atm Cards / Debit Cards)

1800 220 229/91-22-40919191

1800 103 1906 (TollFree)

BOI.Callcentre@bankofindia.co.in (E-mail)

Hot Listing of Debit Card

(BOI Debit Card Customer Care)

1800 425 1112 (TollFree)

(022) - 40429123 (Chargeable number)

(022) - 40429127 (Chargeable number)

(022) - 40919191 (Chargeable number)

BOI Mobile Banking

(BOI Mobile Applications)

Download BOI Mobile Banking

For hot listing of cards, you may take help of the following ways:

  1. Hotlist through BOI Credit Control Android/iOS Mobile App
  2. Contact Customer Care Call Centre Helpline
  3. Email us at headoffice.cpdcreditcard@bankofindia.co.in
  4. Hotlist and Manage Credit Card through BOI Mobile App and Credit Card Customer Web Module

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:

  1. Credit card number
  2. Type of transaction e.g. online, at a store, local grocer, etc.
  3. Date of transaction
  4. Transaction amount

Enquiry

(Credit Cards)

1800 220 229/91-22-40919191

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

Hot Listing of Credit Card

(BOI Credit Card Customer Care)

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

(022) - 40429127 (Chargeable number)

(022) - 40919191 (Chargeable number)

Merchant Enrolment

(BOI Credit Card)

(022) - 61312937 (Landline)

Other Channels for Hotlisting & Manage

(BOI Credit Card)

Credit Card customer web Module

https://cclogin.bankofindia.co.in/

BOI Mobile Banking

(BOI Mobile Applications)

Download BOI Mobile Banking

For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:

  1. Prepaid card number
  2. Type of transaction e.g. online/ purchase/ ATM
  3. Date of transaction
  4. Transaction amount

You can also contact your nearest branch for further assistance

Enquiry

(Prepaid Cards)

1800 220 229/91-22-40919191

1800 220 088 (TollFree)

(022) - 40426005/40426006 (Landline)

For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS