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It is always a good practice to lodge a complaint with the card issuing bank or ATM owner bank at the earliest. The longer the time taken to notify the us, the higher will be the risk of loss.
Any transaction in the account that was not authorized directly by the card / account holder is considered to be a fraudulent transaction. An unauthorized or fraudulent transaction is a transaction in the account which is basically not done by you/or without the purview of your knowledge.
For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:
How to block your debit card using NetBanking
- Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
- Click on “Requests” tab
- Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow
Block through NetBanking
Contact Customer Support
For unauthorised transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI
Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:
- Debit card or ATM card number
- Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
- Date of transaction
- Transaction amount
Contact Customer Care Call Centre Helpline
You can also contact your nearest branch for further assistance
Enquiry
(Atm Cards / Debit Cards)
1800 220 229/91-22-409191911800 103 1906 (TollFree)
BOI.Callcentre@bankofindia.co.in (E-mail)
Hot Listing of Debit Card
(BOI Debit Card Customer Care)
1800 425 1112 (TollFree)
(022) - 40429123 (Chargeable number)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
For hot listing of cards, you may take help of the following ways:
- Hotlist through BOI Credit Control Android/iOS Mobile App
- Contact Customer Care Call Centre Helpline
- Email us at headoffice.cpdcreditcard@bankofindia.co.in
- Hotlist and Manage Credit Card through BOI Mobile App and Credit Card Customer Web Module
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:
- Credit card number
- Type of transaction e.g. online, at a store, local grocer, etc.
- Date of transaction
- Transaction amount
Enquiry
(Credit Cards)
1800 220 229/91-22-409191911800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
Hot Listing of Credit Card
(BOI Credit Card Customer Care)
1800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
Other Channels for Hotlisting & Manage
(BOI Credit Card)
Credit Card customer web Module
For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:
- Prepaid card number
- Type of transaction e.g. online/ purchase/ ATM
- Date of transaction
- Transaction amount
You can also contact your nearest branch for further assistance
Enquiry
(Prepaid Cards)
1800 220 229/91-22-409191911800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:
- Customer ID
- Account number
- Transaction date
- Transaction amount
- Type of transaction e.g. NEFT/RTGS
For hot listing of cards, you can use NetBanking to block your debit card immediately to protect it from further such transactions by the following three ways:
How to block your debit card using NetBanking
- Login to NetBanking using your user ID & password. For Retail Customers and Corporate Customers.
- Click on “Requests” tab
- Select “Debit-Cum-ATM Card” under Requests, there are four options : Hotlist Debit-cum-ATM Card, Unblock Debit-cum-ATM Card, Debit-cum-ATM card PIN Change (Required old PIN) and Debit-cum-ATM card PIN Reset. Please select whichever is applicable, and follow
Block through NetBanking
Contact Customer Support
For unauthorised transaction, if the transaction has taken place though Internet Banking/Mobile Banking/BOI UPI
Please keep the following handy before calling Customer Support. To report unauthorized Debit Card or ATM card transactions:
- Debit card or ATM card number
- Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
- Date of transaction
- Transaction amount
Contact Customer Care Call Centre Helpline
You can also contact your nearest branch for further assistance
Enquiry
(Atm Cards / Debit Cards)
1800 220 229/91-22-409191911800 103 1906 (TollFree)
BOI.Callcentre@bankofindia.co.in (E-mail)
Hot Listing of Debit Card
(BOI Debit Card Customer Care)
1800 425 1112 (TollFree)
(022) - 40429123 (Chargeable number)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
For hot listing of cards, you may take help of the following ways:
- Hotlist through BOI Credit Control Android/iOS Mobile App
- Contact Customer Care Call Centre Helpline
- Email us at headoffice.cpdcreditcard@bankofindia.co.in
- Hotlist and Manage Credit Card through BOI Mobile App and Credit Card Customer Web Module
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized Credit Card transactions:
- Credit card number
- Type of transaction e.g. online, at a store, local grocer, etc.
- Date of transaction
- Transaction amount
Enquiry
(Credit Cards)
1800 220 229/91-22-409191911800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
Hot Listing of Credit Card
(BOI Credit Card Customer Care)
1800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
(022) - 40429127 (Chargeable number)
(022) - 40919191 (Chargeable number)
Other Channels for Hotlisting & Manage
(BOI Credit Card)
Credit Card customer web Module
For unauthorised transaction, please keep the following handy before calling Customer Support. To Report unauthorized Prepaid Card transactions:
- Prepaid card number
- Type of transaction e.g. online/ purchase/ ATM
- Date of transaction
- Transaction amount
You can also contact your nearest branch for further assistance
Enquiry
(Prepaid Cards)
1800 220 229/91-22-409191911800 220 088 (TollFree)
(022) - 40426005/40426006 (Landline)
For unauthorised transaction, please keep the following handy before calling Customer Support. To report unauthorized transactions on NetBanking:
- Customer ID
- Account number
- Transaction date
- Transaction amount
- Type of transaction e.g. NEFT/RTGS
