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Policies And Guidelines
- Policy on Bank Deposits(413 KB)
Deposit-Policy-2024-25-Revised.pdf
File-size: 2 MB
- Green Deposit & Financing Framework Policy(413 KB)
BOI-Green-Deposit_Financing-Framework-Policy.pdf
File-size: 413 KB
- Applicable Stamp Duty for execution of Locker Agreement(89.1 KB)
APPLICABLE_STAMP_DUTY.pdf
File-size: 89 KB
- Safe Deposit Lockers and Safe Custody Articles(2.1 MB)
Bank_s_Model_Policy_on_Safe_Deposit_Lockers_and_Safe_Custody_Articles.pdf
File-size: 2 MB
- Policy on Bank Deposits 2024-25 (1.3 MB)
Model_Policy_on_Bank_s_Deposit_2024_2025.pdf
File-size: 1 MB
- Card Management Policy(7.2 MB)
Card_Management_Policy.pdf
File-size: 7 MB
- Grievances Redressal Policy(1.03 MB)
Grievances_Redressal-Policy_March-2024.pdf
File-size: 1 MB
- Customer Acceptance, Customer Care, Customer Severance & Customer Rights Policy(1.04 MB)
Customer_Acceptance-Care_Customer_Rights_Policy_March_2024.pdf
File-size: 1 MB
- Escalation Matrix for Grievance Redressal(859 KB)
Escalation_Matrix_for_Grievance_Redressal_Mechanism.pdf
File-size: 1 MB
- Supplementary Locker agreement(1.2 MB)
Supplementary+to+the+earlier+Locker+Agreement.pdf
File-size: 100 KB
- Collection of Cheques Instruments and Dishnour of Cheques & Debit Mandates(1.3 MB)
Bank_s_Model_Policy_on_Collection_of_Cheques_Instruments_and_Dishnour_of_Cheques_Debit_Mandates.pdf
File-size: 1 MB
- Doorstep Banking(1.67 MB)
DSB_Policy_2023.pdf
File-size: 2 MB
- Inoperative Dormant & Unclaimed Deposit(1.1 MB)
Bank%E2%80%99s_Policy_on_Inoperative_Dormant_Accounts_Unclaimed_Deposit.pdf
File-size: 100 KB
- Operational Procedure for Settlement of Claims in Deceased _Missing Depositors Accounts(2.2 MB)
Bank_PolicyonOperational_Procedure_for_SettlementofClaims_in_DeceasedMissingDepositorsAccount.pdf
File-size: 2 MB
- Fair Practices Code on Lenders Liability(1.3 MB)
Fair+Practices+code+on+Lenders+Liability.pdf
File-size: 100 KB
- Customer Protection Policy (Unauthorized Electronic Banking Transaction)(328 KB)
Website_Policy-Doc_20122023.pdf
File-size: 328 KB
- INTEGRATED OMBUDSMAN SCHEME, 2021(262 KB)
Master_direction_on_IOS.pdf
File-size: 262 KB
- Bank’s Compensation Policy(918 MB)
Bank_s_Compensation_Policy.pdf
File-size: 1 MB
- Safe Deposit Locker Agreement(1.27 MB)
Revised+Version+of+Safe+Deposit+Locker+Agreement+-+SDV+1453.pdf
File-size: 100 KB
- BCSBI Code of Conduct(733 KB)
BCSBIPolicy2020_07082021.pdf
File-size: 1 MB
- Model Code on Collection of Dues and Repossession of Security(181 KB)
Repossession_of_Security28819.pdf
File-size: 181 KB
- BCSBI Newsletter, latest issue of “Customer Matters” for the quarter July September 2017(466 KB)
BCSBI_Newsletter_July_Sept_2017.pdf
File-size: 466 KB
- Rights Of Banks Customers( pictorial presentation)(2.5 MB)
PictorialBookEnglish.pdf
File-size: 2 MB
- Rehabilitation Policy for SME(2.9 MB)
RehabPolicy-Revised2008.pdf
File-size: 3 MB
- Master Circular on Customer Service(821 KB)
MC_on_Customer_Service_172015.pdf
File-size: 1 MB
- Quality Policy(77 KB)
Quality+Policy.pdf
File-size: 100 KB
- Business Continuity Preparedness(123 KB)
BusinessContinuityPreparedness.pdf
File-size: 123 KB
Policies And Guidelines
- Grievance Redressal System for review of pending court cases filled by bank employees(405 KB)
Grievance-Redressal-System.pdf
File-size: 405 KB
- Transfer & Rotation Policy for Officers (386 KB)
Website-Version-Transfer-and-Rotation-Policy-January-2025.pdf
File-size: 386 KB
- Whistle Blower Policy
- Code of Conduct and Ethics- Conflict of Interest Recognition and Management Policy(374 KB)
Code-of-conduct_Ethics-Conflict-Recognition-and-Management-Policy.pdf
File-size: 374 KB
- Bank of India Diversity, Equity and Inclusion (DEI) policy(569 KB)
DEI_POLICY_2024.pdf
File-size: 1 MB
- Bank of India Prevention of Sexual Harassment of women at Workplace policy(720 KB)
POSH_Policy.pdf
File-size: 1 MB
- Equal Opportunity Policy(321 KB)
Bank-of-India-Equal-Opportunity-Policy.pdf
File-size: 321 KB
- Collection of Cheques Instruments and Dishonour of Cheques & Debit Mandates (1.3 MB)
Bank%27s+Policy+on+Collection+of+Cheques+_Instruments+and+Dishnour+of+Cheques+%26+Debit+Mandates.pdf
File-size: 100 KB
- MSMEPolicy(663 KB)
MSME_policy.pdf
File-size: 1 MB
- Related transactions policy
- Outsourcing Policy(1.6 MB)
Board-Approved-OS-Policy.pdf
File-size: 2 MB
