India's leading Nationalized Bank

Bank Of India

Relationship Beyond Banking

Grievance Framework


Should you wish to contact us about any complaints or grievances, please write to us at: compliance[dot]ibu[at]bankofindia[dot]co[dot]in

Telephone: +91-79-69082706

Alternatively, you may also mail us at below address:

Bank of India IFSC Banking Unit GIFT City

1501, 15th Floor Hiranandani Signature Building, Zone-1, GIFT-SEZ , Gandhinagar, Gujarat-India-382355

Grievance Redressal Framework

  1. IBU will consider the subject matter of the complaint and, if it cannot be resolved on the day of receipt, IBU will normally send a written acknowledgement of the complaint within 7 working days of receipt of a complaint.
  2. IBU will provide a written response to the complainant within 15 business days of receipt, advising the complainant of any delay (including the reason) in dealing with the complaint and give an indicative date when a final response will be given.
  3. The IBU will ensure to resolve complaints within 45 days of receipt of the complaint. IBU will endeavour to issue a full written response which will cover all the points raised by the customer.

Complaints involving other regulated financial institutions

If the IBU considers that another regulated financial institution is entirely or partly responsible for the matter complained of, it may refer the complaint to that institution, in line with the following:

  1. Inform the complainant promptly and in writing that it would like to refer the complaint, either entirely or in part, to another regulated financial institution and obtain the complainant’s written consent to do so.
  2. If consent is granted, it must refer the complaint promptly, in writing, to the institution concerned.
  3. Inform the complainant promptly, in writing, that the referral has been made together with adequate contact details of the individual at that institution who will be responsible for handling the complaint.