ಕ್ರೆಡಿಟ್ ಕಾರ್ಡ್ ಗಳು

Submit a duly completed and signed application form to the Branch. Make sure your KYC documents are verified.

The criteria for issuing Credit Card are –

• It can be issued to any individual of Indian origin
• Any individual of Indian origin Resident / Non-Resident Indians/persons of foreign origin residing in India on employment.
• The CIBIL credit score should be acceptable to the Bank i.e. you should not have defaulted for payment of the dues to our Bank or any other Bank.
• You should have completed KYC formalities.
• You should be having a steady income which is to be verified from Income Tax returns / Salary Certificates.

Minors are not eligible for Credit Cards.

• India card
• India Gold Card
• International Card
• International Gold card
• Platinum Privilege card

Two types of Billing are available –

• Branch Billing cards wherein the bill amount for the usages are debited to the charge account on the due date of bill by the Bank.
• Direct Billing card wherein the card holder is permitted to make payment of the bill for his card usages on his own on or before the due date.

A corporate credit card is a credit card issued at the request of a Company/ Firm to their promoters/employees. It will not be in the name of the company. Name of the individual to whom the company wants the card to be issued, will be embossed on the card. Card usages will be debited to Company’s account.

For issuance of corporate card, you should submit the following: The Board resolution of the company having the following three points mentioned clearly (in case of Company):

• To whom it should be issued - with the name and designation Aggregate spending limit for corporate with break-up of limits for each card separately to be given on the card.
• Any number of cards can be issued as per the choice of the corporate, within overall spending limit.
• Undertaking to debit the company’s account towards the usages of the card so issued. (i.e. the charge account of the card is Company’s account and not that of the individual). The company should have earned net profit for last 2 financial years.
• Aggregate spending limit should be within 20% of Net profit of the company.

For firms (other than the company) Application should mention the following:

• To whom it should be issued - with the name and designation.
• The spending limit to be given on the card Undertaking to debit the Firm’s account towards the usages of the card so issued. (i.e. the charge account of the card is Firm’s account and not that of the individual).

The spending limit of a credit card is the limit to which the credit card can be used.

Yes, we issue Add-on Cards on Principal Cards

We issue up to 2 Add-on cards to a principal card.

Add-On cards can be issued to close relatives of the Principal card holder such as parents, spouse, major children, brother and sister. Verification of Add on Card Holder’s KYC compliance is to done as well. For Add-On card, the charge account will be that of the Principal card holder. The total limit of the Principal card and Add-on cards should not exceed the spending limit of the principal card holder.

Yes. In case of Branch Billing, request your Branch In case of direct billing cards, send your request through mail/e-mail to Card Products Deptt (CPD), HO along with the supporting documents.

For India Card, the billing cycle is from 16th of the current month to 15th of next month and bill will be generated on 16th and will be dispatched to the card holder before 20th with instructions to pay the bill on or before 6th of succeeding month.

For all other cards the billing cycle is from 1st day of the month to last day of that month and the bill will be dispatched on or before 5th of next month instructing the card holder to pay the bill on or before 21st of the next month

Yes, there are reward points for usages of credit card. It is calculated at the rate of one point per Rs.100/= spent each month. The points will be accumulated for up to one year.

These points will be redeemed @ Rs.1/- per point at the time of renewal and it will be adjusted towards the renewal fees and balance points, if any, will be converted @ Rs/0.50 and will be credited to the card account of the card holder.

Apart from this, the card holder can redeem the points accrued at any time as per his/her wish.

Annual Renewal – Automatic, until cancellation advised to Bank, 2 months prior to expiry of existing Card For branch billing credit cards, the Card holder needs to collect the Card from his Branch.

In case of direct billing the renewed cards are be sent to the card holder directly to the address available on the system.

Yes, please contact your Branch for the same.

• Maximum 51 days interest free credit period
• Revolving credit: Here, by availing this revolving credit facility the card holder need to pay only 10% of the bill amount on or before due date and he will be charged interest @1.70% per month only on the outstanding 90% balance.
• If the entire amount is overdue then he will be charged @2.5%p.m
• EMI facility: The card holder can convert his billing into E.M.I (up to maximum 36 E.M.I) provided the value of the transaction is Rs.5000 or more and the request is given to Card Products Department, through the Branch, with recommendations within 20 days of purchase.
• Cash withdrawals are excluded from EMI facility and only transactions for purchase of goods/services allowed for EMI.
• The card holder can withdraw cash from any branch of Bank of India as well as through any ATM.
• BOI’s balance Transfer Scheme - Cardholder shall be eligible to transfer outstanding balance on his existing Credit Card of another Bank to his Credit Card from our Bank Maximum upto 75% of spending limit. The minimum amount eligible for availing the balance transfer scheme is Rs.5,000/- in case of India Card and Rs.10,000/- in case of other cards.
• Concession in the premium of Medi-Claim policy up to Rs. 5.00 lakhs, under tie-up with National Insurance Co. Ltd.

The system will debit the renewal fees as applicable on the due date to your card account and it will appear on your statement. If you are exempted for this annual fee (Diamond Customer etc.) and system has applied these charges, contact the branch for reversal of charges. The branch will reverse the charges as per Bank guidelines.

For failure in ATM transactions and POS transactions with MEDR remarks, send e-mail to Card Products Department. For failure in Internet Banking transactions with remarks STPB and PGMNT, card holder has to approach the StarConnect Cell at Data Centre (e-mail to Boi.Starconnect@bankofindia.co.in).

Upcountry cheque collection – commission – as per latest Service Charges applicable

• Cheque Return Charges - as per the latest Service Charges applicable.
• PIN replacement - Per occasion Rs.50/-

(Service Tax – As applicable from time to time)

Yes, with the help of a POS machine in the branch or by manual cash.

Yes, you can by using the Pin

Submit your request for the increase in spending limit with the proof of latest income (latest I.T, return or salary slip) or earmarking lien on the deposit. If the card is a corporate card, then Board resolution to that effect is also essential.

Send a request through post or e-mail or through branch for issuance of re- pin to CPD, quoting the card number and the reason. Then the re -pin will be issued and sent to the address to which the monthly bill is being sent.

Yes, SMS alerts are being sent immediately after every successful transaction to your registered mobile number.

If you do not get the SMS Alerts, it may be either your mobile is not registered at the Card Master or it has not been updated after change in mobile number. Immediately inform your Branch about your mobile number updation.

Immediately hotlist / block the card and file the charge back. Request for the charge back should be sent to HO-CPD through e-mail, giving complete details of the transaction like date, amount, card number etc.

Charge Back VISA Cards: HeadOffice.visachargeback@bankofindia.co.in

Charge Back MasterCards: HeadOffice.masterchargeback@bankofindia.co.in

Register for your Card through Bank of India’s web site, in the following steps

• BOI web site => Cards=> select type of the card=> select option for Registration=> give information required=>create Password as per guidelines.
• It is recommended that you change the password on regular intervals If you have forgotten the password, you can re-generate it by using Forgot password option.
• Use this password for e-commerce transactions.

The Contact number/ E-mail ID for Customer Care / Hot-listing of Cards:

• Toll free 24/7/365 Helpline – 1800 220088
• Landline No.022-40426006
• Credit Cards queries : HeadOffice.CPDcreditcard@bankofindia.co.in
• EDC/POS Machine :HeadOffice.CPDedc@bankofindia.co.in
• Charge Back VISA : HeadOffice.visachargeback@bankofindia.co.in
• Charge Back Master : HeadOffice.masterchargeback@bankofindia.co.in
• All other matters : HeadOffice.CPD@bankofindia.co.in

Asst. General Manager, BANK OF INDIA STAR HOUSE - 2 C - 5, "G" Block, 1st Floor, Bandra Kurla Complex, Bandra (East), Mumbai 400 051