BOI MOBILE OMNI NEO BANK APP

Anyone having an Account with BOI with mode of operation as Self, Either or survivor, Former or survivor, Anyone or survivor, Karta for HUF, proprietor for Current Account.
Minor/ Self operated minor accounts are not allowed on boarding on the app.

Android 9 or above / iOS 12.0 or above / macOS 11.0 or above.

User has to open savings account with an active Debit card to use other features and transaction rights.

One mobile no can be linked to multiple customer IDs. During registration, the App will ask the user to select the Customer ID which the User prefers to use. The App will display all the accounts linked to the selected Customer ID.

• Check if the User mobile no is linked to retail customer id for app registration.
• Mode of operation allowed are Self, E/s, Fs, A/s, Karta etc. except Jointly by all.
• On boarding on app is not allowed for Self operated minor account.
• Check if the Aadhar, Gender & DOB details are Correct in account.

• User should have Proprietary Current Account.
• User should have a Retail Customer ID added in Related Party>HACM in Finacle. For Transaction Rights, User should have an Active Debit Card linked to the same Retail Customer ID.

Check for stable Internet Connection & try again OR Use Mobile data instead of Wi-Fi. If problem persists please share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in or Call +912240919191

• If User has already registered the App on other device previously then User has to de-register first on previous device. (Go to Profile> Alert & Preferences> De-register).
• If User changes mobile no in Finacle, User has to register App again using the new mobile no.
• Check if the OS is compatible (Android 9 or above, iOS 12.0 or above) with the app. If problem persists Branch has to share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in

• Update the App to its latest version. Check if the device has sufficient RAM/ROM for using the App. Further, User should ensure strong network availability while using the app

• .For Savings Account: Check if the debit card linked to the retail customer Id is Active
• For Current Account: Register using. If the issue still persist, please contact headoffice.cpddebitcard@bankofindia.co.in for debit card mapping.

Please check if the credit card is linked to the retail customer ID. If problem persists please share Customer ID and other relevant details with headoffice.cpdcreditcard@bankofindia.co.in.

• User should use retail customer ID while App Registration that is linked to Current account
• User can link current accounts as follows: Go to customer profile> Account & Payment> Link & Set primary account.
• Check if the retail customer id is linked to current account in HACM> Related Party in Finacle.

To enable transaction rights in the App, Go to Profile > Security & Privacy > Manager Transaction Rights. If problem persists share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in or Call +912240919191

Please verify beneficiary details. Refer to Point no 11. Also for similar issues please refer to FAQs available on the App. Open App> Go to profile (top left hand corner on dashboard)> Frequently asked questions.

TDR/FDR made in the branch cannot be closed on the new app. Only FDR/TDR made on the BOI OMNI NEO/Old BOI app can be closed through the app.

Uninstall or Disable Dual/Simulator/VPN/Screen recorder apps. Also, App will not work if the device is rooted/ jailbroken

The App does not allow taking screenshot for security purpose. Also, screen recording/sharing apps, if any, need to be closed before using the App.

CC Accounts will be made available on the app soon.

App only supports default keyboard in device.

• User may ensure strong network availability while app registration.
• Default sim can be e-sim enabled and can be used in any sim slots on the device
• For Apple users, change default messaging to SMS from iMessage

During registration, User has to enable mobile data to verify sim. Thereafter, the app can work on Wi-Fi.

Check Point no 2 for compatibility. Ensure that the Country selected on Play Store/App Store is India.

The App analyses user behaviour and will ask for additional authentication if it finds an anomaly like change in user location, time of use, high value transactions etc.

To change M-pin: Open the App>Select Mpin for authentication>forgot m-pin>Select Authentication method>Debit Card>Enter Debit Card details>Verify Card details>Set new M-pin.

• Update the App to the latest Version.
• Clear App cache.
• Upgrade the Mobile OS to the latest version
• Check if the device has sufficient RAM/ROM for using the App.

• Check if User has sufficient balance/ pending SIP/NACH/SI/ Lien amount.
• Check if the beneficiary details are incorrect. If account is dormant/frozen, user has to approach the branch for resolution.
• If transaction limit is exceeded, user can increase transaction limit in app.

User can take action based on error message on the app. If the error still exists, share account details and other relevant information with BOIMobileSupport@bankofindia.co.in

User has to opt for Update app over Wi-Fi or Mobile data on their device

User can Go to Profile (left hand top corner)> Complaints & Disputes for resolution,

• For transaction through IMPS: boi.imps@bankofindia.co.in
• For transaction through NEFT/RTGS : boi.neft@bankofindia.co.in
• For transaction through UPI: headoffice.dbd@bankofindia.co.in

User can register on the new device with regular credentials which will automatically deregister the application from the lost device.

Open App> Go to profile (top left hand corner on dashboard)> Account & Payment> Set transaction limits.

User has to enter correct Aadhar, Pan, DOB, Last 5 transaction in account. If issue still exists, please update all the details in the branch.

User does not have an active debit card linked to Savings Account