BOI MOBILE OMNI NEO BANK APP

BOI MOBILE OMNI NEO BANK APP

PAY

  • 24x7 fund transfer service using IMPS/NEFT/RTGS
  • Quick Transfer up to Rs. 25,000 without adding beneficiary
  • One view to manage beneficiaries, no need to add beneficiary separately for each payment channel
  • Set Standing Instructions (SI) for fund transfer within and outside Bank of India
  • Now, set SI with block funds and schedule payment facility
  • View and manage NACH mandates and e-mandates on your bank accounts, request cancellation online, view payment history
  • View and manage recurring mandates on your debit or credit card
  • Bill payment with due date reminder across 20 categories
PAY

SAVE

  • Create Fixed Deposit & Recurring Deposits up to Rs. 2 crore
  • Open Star Sunidhi (tax saver FD) online
  • Manage deposits with adding/modifying nominee, view receipts, avail TDS & interest certificate
  • Open Savings Account online
  • Deposit calculator
  • Avail overdraft against term deposit
SAVE

BORROW

  • Apply for Gold loan
  • Loan Overview for existing loans with services like loan statement, Interest Certificate, Amortization schedule etc
  • Apply for Overdraft against FD
BORROW

INVEST

  • Open Mutual fund account online, complete MF KYC online and invest in 3 Asset Management Companies partners of BOI
  • View fund information such as NAV, Risk category, past performance, fund manager, Fund investment portfolio and invest wisely
  • Open investment account online for Public Provident Fund (PPF), National Pension Scheme (NPS), Sukanya Samridhi Yojana (SSY) online
  • Invest lump-sum or set standing instructions in PPF, NPS, SSY
  • Purchase life insurance, Health insurance and General insurance with 2 insurance partners of BOI
  • Invest in Sovereign Gold Bond & Floating Rate Saving Bonds online
  • Invest in IPOs using ASBA facility
INVEST

UNIQUE FEATURES ON OFFER

  • Use AI powered BOI Seva Chatbot for transactions and account information
  • Avail cheque services like PPS, Stop payment, request cheque book
  • Submission of Form 15G/H, FATCA/CRS.
  • Download statements of your Savings, Current, Term deposits, PPF, OD, Loan accounts
  • Download certificates- TDS & interest, Amortization Schedule
  • Average Quarterly Balance Tracker
  • BOI Star Rewardz
  • Debit Card Services- Set limit, Hotlist, Change PIN, Card Replacement, View Standing Instructions, Offers
  • Credit Card Services- Set limit, Statement, Covert to EMI, Offers, Manage Spend Category, Add on Card, View Standing Instructions, Card Replacement
  • Request Demand Draft/ Pay Order
  • Life Certificate for Pensioners & Door Step Banking
UNIQUE FEATURES ON OFFER

BOI MOBILE OMNI NEO BANK APP

  • Search on branch name, ATM ID, BC Name, Location
  • Search on State/UT, NBG, Zone
  • Ability to share list in download formats – PDF, Excel, CSV
  • Map based search
  • Apply for various Loans (including loan against Credit Card) and Credit Card
  • Shopping offers through tie-ups available
  • Bill Pay/ Recharge available
  • "Lodge complaints option (General and Non-transactional)"
  • EMI Calculator
  • Check Balance
  • Support from the Prelogin
  • Pre-Login Screen different for NTB customers (registered customers who do not have any relationship with the bank)
  • Demo Videos
  • FAQs available

  • Fields like account number should not be asked for, which have low customer recall value. Seamless registration with custid.
  • Forgot login ID /MPIN
  • Forgot password
  • Shows account balance upon login before second factor authentication
  • Single login for the entire customer relationship
  • Option to start on specific screen
  • Option to return to home screen from every screen
  • Open Numeric Keypad when the credentials are set with numbers.
  • Option of setting up a single pin/password post activation for complete success (single pin replacing both M-pin and application password)
  • Login using QR

  • In app registration and instant password generation – Access through Mobile Devices
  • Online registration – Access through Browser
  • Clearly present separate option for new users (signup) and existing users (login)
  • Registrations/logins allowed from multiple devices
  • Two step authentication on first time registration
  • Message to registered mobile number (RMN) on successful authentication
  • Login using biometrics, e.g. touch ID, Face ID, voice based
  • Register / First time Login
  • Set login id / name/ MPIN
  • Set login credentials including biometric (biometric authentication compulsory for employees and Banking Correspondents – optional for partners, Retail customers, corporate customers and their Agents as per modifiable parameters set.)
  • User preference for transactional facility including biometric
  • Set transaction credentials
  • Option for single PIN/Password
  • Internet Banking Login using userid/password/PIN
  • Login id/name required only when user needs to login
  • Biometric authentication compulsory for employees and Banking Correspondents – optional for partners, Retail customers, corporate customers and their Agents as per modifiable parameters set.
  • Forgot password link for login
  • Force password upon login password expiry
  • Accept login credentials
  • Option for Single PIN/Password
  • Sim related deviations and errors
  • Adaptive authentication
  • NTB Registration
  • NTB to ETB conversion

  • View Personal Details incl. CKYC/ PAN
  • Set Primary accounts
  • Not all accounts to be linked to the customer. It should be as per the choice of the customers only, though all account may be displayed.
  • Shows customer name on home page
  • Share A/c details via QR
  • Quicklinks to multiple sections within the App via profile
  • Product Features
  • Change M-pin/Biometrics
  • Setup Mobile banking Limits
  • Modify Mobile banking Limits
  • Set default a/c
  • Manage transaction rights
  • Set preferred MFA
  • Change preferred MFA
  • Change default app language
  • Sleep Mode
  • Deregistration from mobile banking

  • Login Password
  • Customized Setting for transaction limit
  • Setting 2FA with Credit card PIN
  • Setting 2FA with Debit card PIN
  • Setting 2FA with Mobile OTP
  • Setting 2FA with MPIN
  • Notifications and alert setting (Transactional alerts mandatory)
  • Password change interval within bank level limit
  • De-register
  • Blocking
  • Unblocking

  • Links for quick download of statements (last month/3 months/6months/year) calendar/financial year
  • Transaction summary view
  • Generate mini statement with last 5 transactions for UPI transactions
  • Option to view transaction details available within one click from home page
  • Option to view account statement with advance search
  • View past transactions by setting period
  • Ability to view statements/transaction history for up to past 1 year

  • Individual Customer Onboarding - New
  • Individual Customer Onboarding - Existing
  • Nominee Registration
  • Choose Features
  • Document Capture
  • Account Opening Journey
  • PAN Validation
  • CKYC Check
  • KYC Process
  • Customer deduplication Check
  • Negative list and AML check
  • Issuance of Cheque Book
  • Video KYC
  • Google API for branch suggestion
  • Display of progress tracker during registration

  • TDR Account creation (Recurring / Fixed)
  • Display deposit calculator
  • Change FD/ RD instruction
  • Update nominee details
  • Generate FD advice
  • Avail overdraft against FD
  • Deposit Product suggestions
  • TDR Maturity Enquiry
  • Linking CASA Account
  • Funding / Auto SI Creation
  • b. Premature Closure
  • Avail overdraft against RD
  • Additional details/ validation when user has selected OD against TD and logic for passing the value in margin parameter
  • Product list - to be maintained at UA (in admin)
  • OD against TD
  • Super Senior Citizen TD

  • Enquiry
  • PIN Generation/Reset
  • Blocking/Unblocking
  • Lost/Stolen Card
  • Set up limits for Domestic /International /ATM/POS/NFC
  • Add/ Modify / Delete International Travel
  • Recurring Auto Debit Mandate management-SI
  • Repayment
  • Recovery – Auto Debit Setup
  • EMI Conversion
  • Add on
  • Statement (Billed/Unbilled/General - Prepaid Cards)
  • Payment Summary

  • Enquiry
  • PIN Generation/Reset
  • Blocking/Unblocking
  • Lost/Stolen Card
  • Set up limits for Domestic /International /ATM/POS/NFC
  • Add/ Modify / Delete International Travel

  • Other Bank Account
  • Self Account Transfer
  • Repeat Payment
  • Quick pay without adding beneficiary
  • Pull funds
  • Beneficiary account validation

  • Add beneficiary from success screen
  • A/C No Within BOI
  • A/C No Outside BOI
  • Phone No
  • VPA
  • Phone No + MMID

  • View
  • Delete
  • Modify

  • Set Standing Instruction
  • Modify Standing Instruction
  • Delete Standing Instruction
  • Delete SI on Cards
  • Stop invoice of SI Cards
  • Modify SI on Cards

  • Pickup Request (Call / Book Online)
  • Drop Request (Call / Book Online)
  • Customer Feedback
  • Customer Complaints/Escalations
  • Service Request Tracking
  • Complaint/Escalation Register / Tracking
  • Automated assistance on app features and navigation, at least on first log in
  • Guidance/ link to security/privacy content displayed on Login page
  • Contact Us
  • Presence of search tool bar on home screen
  • Phone banking contact number is displayed
  • FAQs available
  • Chatbot
  • Demo of various Products / Features
  • Raise Complaint
  • Provide Documents
  • Track Complaint
  • Satisfaction Rating of Complaint
  • Grievance History
  • Provide Feedback
  • View Feedback
  • User Feedback to modify/improve service as appropriate

  • NACH Cancellation

  • NACH Mandate view ,Payment History for NACH

  • PPF Contribution
  • SSY Contribution
  • NPS Contribution

  • Single
  • Multiple/ Split

  • UDIR

  • Recharge
  • New Biller
  • Existing Biller - Pay Bill
  • Existing Biller - Update
  • Existing Biller - Cancel
  • Fetch list of billers
  • Fetch parameters for selected biller
  • Master Data Management for NPCI published biller’s list.
  • Receipt Download
  • Payment reversal

  • Bill Presentment Registration
  • DE-Registration Bill Presentment
  • Details Enquiry

  • Check biller availibility status

  • Purchase New MF
  • KYC Validation
  • KYC Capture and submission
  • FATCA – Validation
  • Acceptance to T & C
  • Investment Account Creation
  • Purchase of MF plan (Lump sum, SIP)

  • Purchase New
  • KYC Validation
  • KYC Capture and submission
  • Acceptance to T & C
  • Request Creation
  • Download Certificates
  • View Status of Transaction

  • Purchase New
  • KYC Validation
  • KYC Capture and submission
  • Acceptance to T & C
  • Request Creation
  • Download Certificates
  • View Status of Transaction

  • Modify ASBA
  • Delete ASBA
  • Order status
  • Creation of application ID
  • Modify/ withdraw order

  • Insurance Reliance Motor 4W- new business (comprehensive + TP) buy new policy
  • Insurance Reliance Motor 2W- new business (comprehensive + TP) buy new policy
  • Insurance Reliance pay premium
  • Insurance Reliance portfolio
  • Insurance Reliance Policy download
  • Insurance Reliance Quote generation
  • Eligibility Check
  • Questionnaire capture
  • Nomination
  • CKYC Check

  • Insurance Reliance Health Gain policy purchase buy new policy
  • Insurance Reliance pay premium
  • Insurance Reliance portfolio
  • Insurance Reliance Policy download
  • Insurance Reliance Quote generation
  • Eligibility Check
  • Questionnaire capture
  • Nomination
  • CKYC Check

  • Insurance Sudlife Sudlife POS Sanchay buy new policy
  • Insurance Sudlife Century Royal buy new policy
  • Insurance Sudlife Group Term Insurance buy new policy
  • Insurance Sudlife pay premium
  • Insurance Sudlife portfolio
  • Insurance Sudlife Policy download
  • Insurance Sudlife Quote generation
  • Eligibility Check
  • Questionnaire capture
  • Nomination
  • CKYC Check

  • View Status of Transaction

  • Application for Agri Gold Loan
  • Agri Gold Loan-Value of gold
  • Agri Gold Loan-Calculator
  • Complete KYC, POI, POA

  • Points credit
  • Points Redemption
  • Points Statement
  • Points Calculator
  • View Offers
  • Browse Rewards Catalogue
  • Purchase goods / services (including travel tickets) / vouchers etc. from e-market place with or without redemption and/or instant credit.
  • Check and redeem reward points other transactions

  • FATCA Declaration
  • Form 15-G/H Submission , view, acknowledgement
  • Show Account details - MAB, Account Status, Account Type, Branch, IFSC Code, Address etc
  • Single view for different Product Types - Accounts, deposits, cards, loans
  • Display AQB Balance Tracker for each account
  • Request Cheque Book
  • View Cheque Status and Stop Payment of Cheques
  • Accept details for Positive Pay System (PPS)
  • Download pre-filled deposit slips
  • Autofill details like name, address in product applications
  • Request DD at branch
  • Life certificate generation

  • PPF Onboarding
  • PPF Contribution
  • SSY Onboarding
  • SSY Contribution
  • NPS Onboarding
  • NPS Contribution
  • Display features, benefits and costs of government schemes
  • Initial Deposit/ Funding
  • Standing Instruction for Funds Transfer from Operative Account
  • Nominee Registration - Single / Multiple
  • Eligibility Check
  • Linking other NPS accounts

  • Integration with Bank EFRM system

BOI MOBILE OMNI NEO BANK APP

Seamless steps to financial empowerment…

Download BOI Mobile Omni Neo Bank App
Select your preferred lannguage
Agree to Terms & Conditions
Select SIM of Mobile no linked to your BOI account
Verify OTP received on your registered Mobile no
Select your Retail Customer ID
Enter your Debit Card details to Enable Transaction Rights in the app
Set new M-PIN
Choose your Face ID/ Touch ID for Additional Authentication
Your App is ready to be used!!

BOI MOBILE OMNI NEO BANK APP

Anyone having an Account with BOI with mode of operation as Self, Either or survivor, Former or survivor, Anyone or survivor, Karta for HUF, proprietor for Current Account.
Minor/ Self operated minor accounts are not allowed on boarding on the app.

Android 9 or above / iOS 12.0 or above / macOS 11.0 or above.

User has to open savings account with an active Debit card to use other features and transaction rights.

One mobile no can be linked to multiple customer IDs. During registration, the App will ask the user to select the Customer ID which the User prefers to use. The App will display all the accounts linked to the selected Customer ID.

  • Check if the User mobile no is linked to retail customer id for app registration.
  • Mode of operation allowed are Self, E/s, Fs, A/s, Karta etc. except Jointly by all.
  • On boarding on app is not allowed for Self operated minor account.
  • Check if the Aadhar, Gender & DOB details are Correct in account.

  • User should have Proprietary Current Account.
  • User should have a Retail Customer ID added in Related Party>HACM in Finacle. For Transaction Rights, User should have an Active Debit Card linked to the same Retail Customer ID.

Check for stable Internet Connection & try again OR Use Mobile data instead of Wi-Fi. If problem persists please share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in or Call +912240919191

  • If User has already registered the App on other device previously then User has to de-register first on previous device. (Go to Profile> Alert & Preferences> De-register).
  • If User changes mobile no in Finacle, User has to register App again using the new mobile no.
  • Check if the OS is compatible (Android 9 or above, iOS 12.0 or above) with the app. If problem persists Branch has to share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in

  • Update the App to its latest version. Check if the device has sufficient RAM/ROM for using the App. Further, User should ensure strong network availability while using the app

  • .For Savings Account: Check if the debit card linked to the retail customer Id is Active
  • For Current Account: Register using. If the issue still persist, please contact headoffice.cpddebitcard@bankofindia.co.in for debit card mapping.

Please check if the credit card is linked to the retail customer ID. If problem persists please share Customer ID and other relevant details with headoffice.cpdcreditcard@bankofindia.co.in.

  • User should use retail customer ID while App Registration that is linked to Current account
  • User can link current accounts as follows: Go to customer profile> Account & Payment> Link & Set primary account.
  • Check if the retail customer id is linked to current account in HACM> Related Party in Finacle.

To enable transaction rights in the App, Go to Profile > Security & Privacy > Manager Transaction Rights. If problem persists share Customer ID and Regd Mob no at BOIMobileSupport@bankofindia.co.in or Call +912240919191

Please verify beneficiary details. Refer to Point no 11. Also for similar issues please refer to FAQs available on the App. Open App> Go to profile (top left hand corner on dashboard)> Frequently asked questions.

TDR/FDR made in the branch cannot be closed on the new app. Only FDR/TDR made on the BOI OMNI NEO/Old BOI app can be closed through the app.

Uninstall or Disable Dual/Simulator/VPN/Screen recorder apps. Also, App will not work if the device is rooted/ jailbroken

The App does not allow taking screenshot for security purpose. Also, screen recording/sharing apps, if any, need to be closed before using the App.

CC Accounts will be made available on the app soon.

App only supports default keyboard in device.

  • User may ensure strong network availability while app registration.
  • Default sim can be e-sim enabled and can be used in any sim slots on the device
  • For Apple users, change default messaging to SMS from iMessage

During registration, User has to enable mobile data to verify sim. Thereafter, the app can work on Wi-Fi.

Check Point no 2 for compatibility. Ensure that the Country selected on Play Store/App Store is India.

The App analyses user behaviour and will ask for additional authentication if it finds an anomaly like change in user location, time of use, high value transactions etc.

To change M-pin: Open the App>Select Mpin for authentication>forgot m-pin>Select Authentication method>Debit Card>Enter Debit Card details>Verify Card details>Set new M-pin.

  • Update the App to the latest Version.
  • Clear App cache.
  • Upgrade the Mobile OS to the latest version
  • Check if the device has sufficient RAM/ROM for using the App.

  • Check if User has sufficient balance/ pending SIP/NACH/SI/ Lien amount.
  • Check if the beneficiary details are incorrect. If account is dormant/frozen, user has to approach the branch for resolution.
  • If transaction limit is exceeded, user can increase transaction limit in app.

User can take action based on error message on the app. If the error still exists, share account details and other relevant information with BOIMobileSupport@bankofindia.co.in

User has to opt for Update app over Wi-Fi or Mobile data on their device

User can Go to Profile (left hand top corner)> Complaints & Disputes for resolution,

  • For transaction through IMPS: boi.imps@bankofindia.co.in
  • For transaction through NEFT/RTGS : boi.neft@bankofindia.co.in
  • For transaction through UPI: headoffice.dbd@bankofindia.co.in

User can register on the new device with regular credentials which will automatically deregister the application from the lost device.

Open App> Go to profile (top left hand corner on dashboard)> Account & Payment> Set transaction limits.

User has to enter correct Aadhar, Pan, DOB, Last 5 transaction in account. If issue still exists, please update all the details in the branch.

User does not have an active debit card linked to Savings Account

BOI MOBILE OMNI NEO BANK APP

BoiMobileSupport@bankofindia.co.in

BOI MOBILE OMNI NEO BANK APP

The Bank shall recognize and respect intellectual property rights (that include software or document copyright, design rights, trademarks, patents, and source code licenses) associated with its information systems.

The Bank shall comply with:

  • Copyright requirements associated with proprietary material, software, and designs acquired by the Bank;
  • Licensing requirements limiting the usage of products, software, designs and other material acquired by the Bank.
  • Updating the License inventory periodically and the efficient management of the license process.
  • Appropriate procedures shall be implemented to ensure compliance with legislative, regulatory, and contractual requirements on the use of material in respect of which there may be intellectual property rights and on the use of proprietary software products.

The Bank shall ensure continued compliance with product copyright restrictions and licensing requirements.

We may provide links to other websites. Within our mobile application/internet banking, there may be embedded applications, plug-ins, widgets, as well as links to third-party sites that may offer you goods, services, or information. Some of these sites may appear within our mobile application/internet banking. When you click on one of these applications, plug-ins, widgets, or links, you will leave our mobile application/internet banking and will no longer be subject to Bank of India privacy policy and privacy practices. We are not responsible for the information collection practices of the other sites that you visit, and we urge you to review their privacy policies before you provide them with any non-public information about you. Third-party sites may collect and use information about you in ways that are different from Bank of India privacy policy. Thus, if you follow links to websites not controlled by the Bank, you take the responsibility of reviewing their privacy policies and other terms and provide your information, as they may be different from our mobile application/internet banking and Bank of India will not be liable for any disclosure of information resulting from such activity.

Customers' personal information should be kept confidential unless they have offered specific consent to the financial services provider or such information is required to be provided under the law or it is provided for a mandated business purpose (for example, to insurance, MF company). The customer shall be informed upfront about likely mandated business purposes. Customers have the right to protection from all kinds of communications, electronic or otherwise, which infringe upon their privacy. In pursuance of the above Right, bank will –

Treat customer's personal information as private and confidential (even when the customer is no longer banking with us), and, as a general rule, not disclose such information to any other individual/institutions including its subsidiaries / associates, tie-up institutions etc. for any purpose unless.

  • The customer has authorized such disclosure explicitly in writing.
  • Disclosure is compelled by law / regulation.
  • Bank has a duty to the public to disclose i.e. in public interest.
  • Bank has to protect its interests through disclosure.
  • It is for a regulatory mandated business purpose such as disclosure of default to credit information companies or debt collection agencies.

Ensure such likely mandated disclosures be communicated immediately to the customer in writing.

Shall not use or share customer's personal information for marketing purpose, unless the customer has specifically authorized it;

Shall adhere to Telecom Commercial Communications Customer Preference Regulations, 2010 (National Customer Preference Registry) issued by Telecom Regulatory Authority of India, while communicating with customers.

The content to be posted on bank's mobile application/internet banking must be reviewed and approved by General Manager (GM) in charge, of the respective functional department of the Bank.

The Bank shall ensure that information processing resources and associated documentation are reviewed immediately after installation and thereafter on a periodic basis to verify that they are compliant with the security policies and standards.

Archival of data from the live system would be decided by the business owner. Archived data would be preserved and made available easily as and when demanded for a reasonable period of time as decided by the Business owner.

Retention period of data would be decided by the business owner. In no case the retention of data would be less than the period mandated by the regulations relevant to the data.

Data Retention & Archival:

Data (electronic / physical) will be retained and disposed of in an appropriate manner in accordance with Bank's and regulatory Record-keeping guidelines.

The following aspects should be taken into account while prescribing various record preservation periods-

  • Compliance with statutory and regulatory requirements.
  • Satisfaction of the needs of RBI inspectors to have access to certain records.
  • Satisfaction of the needs of internal and external auditors to have access to certain records.

a) Protecting Your Information, Integrity, Confidentiality, and Security

  • We protect information we collect about you by maintaining physical, logical, administrative, electronic, and procedural safeguards. These safeguards restrict access to your confidential information to only authorized personnel with specific need to access and utilize your information. We train our employees on how to handle your information to maintain confidentiality and privacy. To protect your personal information from unauthorized access and use, we use security measures that comply with law and industry level best practices. These measures include computer and system safeguards, strong access controls, network and application controls, security policies, processes, trained personnel and secured repositories and buildings etc. We regularly monitor and review our compliance with internal policies, regulatory guidelines and industry best practice. We educate our employees to protect the information. The same policy applies to our trusted partners through contracts and agreements.

    We take reasonable steps to destroy or permanently de-identify any personal information after which it can no longer be used.

b) Who do we disclose your personal information to, and why? Categories of Third-Parties with Whom Bank of India May Share Information.

Bank of India shares personal information with third-parties only as permitted and required by law, as per Bank’s approved guidelines and your consent in connection with the administration, processing, and servicing of account and account-related transactions, in order to perform services for you and on your behalf, for example, credit reporting agencies, bill payment processors, credit, debit and ATM card processing networks, data processing companies, insurers, marketing and other companies in order to offer and/or provide financial products and services to you, and in response to legal or regulatory requirement, court order and/or other legal process or investigation.

For all third-party outsourcing of services the information is shared and used as per the service level agreement and non-disclosure agreement.

To be more specific the information may be shared with the following:

  • our agents, contractors, valuers, solicitors and external service providers;
  • authorised representatives and agents who sell products and services on our behalf;
  • insurers, re-insurers and health care providers;
  • payment systems operators (for example, merchants receiving card payments);
  • other organisations, who jointly with us, provide products or services to you;
  • other financial services organisations, including banks, mutual funds, stockbrokers, custodians, fund’s managers and portfolio service providers;
  • debt collectors;
  • our financial advisers, legal advisers or auditors;
  • your representatives (including your legal heirs, legal adviser, accountant, mortgage broker, financial adviser, executor, administrator, guardian, trustee, or attorney);
  • fraud bureaus or other organisations to identify, investigate or prevent fraud or other misconduct;
  • agencies providing credit scores
  • Govt. agencies for verification of land records etc
  • external dispute resolution schemes
  • regulatory bodies, government agencies and law enforcement bodies in any jurisdiction
  • we are required or authorised by law or where we have a public duty to do so
  • your express instructions or consent to the disclosure with specific entities
  • any act or regulation which force us to disclose the information to any specified entity;
  • law enforcement and judicial entities

For international transactions, such as currency exchanges, we may need to disclose your information to the corresponding international party in order to process the transaction. The countries we disclose your information to will depend on the details of the transaction you ask us to carry out.

c) Notice and Disclosures

  • Bank of India will not sell, trade, or disclose the personally identifiable information of its mobile application users to any unauthorized third parties.

d) Data Quality and Access

  • Bank of India takes all steps possible to ensure that the data on the mobile application/internet banking is accurate. While reviewing the mobile application/internet banking if something is found to be inaccurate, the Bank will make every effort to correct said information as quickly as possible. If it is found to be an inaccuracy with the entire system, Bank of India will work swiftly to correct the problem so that your web experience is as trouble- free as possible. The information contained on the Bank of India mobile application/internet banking is subject to change without prior advance notice.
  • While using the Bank of India mobile application/internet banking certain information such as your IP Address and time spent on pages may be collected. This non- personal information is collected in order to monitor any unauthorized use or access to the Bank of India mobile application/internet banking. Anyone caught attempting to harm, steal information from, or otherwise damage the Bank of India mobile application/internet banking will be prosecuted to the full extent of the law.

e) Data Security

  • Bank of India takes security very seriously and has therefore taken every precaution to secure our users' information. To secure the user’s information, Bank of India has implemented several security measures to prevent loss, theft, or misuse of any user data.

Bank of India has a Platform Monitoring Plan in place and the mobile application/internet banking is monitored periodically to address and fix the quality and compatibility issues around the following parameters. The parameters such as Performance, Functionality, Crash Reports, API Response Time, and User Engagement Metrics are analyzed to ensure optimal performance.

A feedback mechanism is available within the mobile application/internet banking through a feedback form, allowing users to share their experiences and suggestions. A structured feedback analysis mechanism is also in place to evaluate user input and enhance the mobile application/internet banking based on user suggestions.